Refund policy

Bowery NYC Return Policy

The customer has the right to withdraw from the contract within 14 (fourteen) days from the delivery or collection date of the Products. In the case of a fractional order, this period starts from the day of delivery or collection of the last Product.

To exercise the right of withdrawal, the customer must send an email to the address sales@bowery-nyc.com, accompanied by the order number and the references necessary for its identification, within 14 days from the receipt of the product(s).

Bowery NYC will then process the request within 5 working days, indicating the shipping methods for the return.

The product must be returned within 10 working days from the communication of the intention to withdraw. It must be in good condition, complete with label, tag, and any accessories that come with it, and carefully protected to avoid any damage and/or alterations.

Once the product is received and the conditions for a refund are positively assessed, Bowery NYC will refund the amount paid to the customer within 30 days from the receipt of the withdrawal notice.

Please note that the costs of returning the product are the customer's responsibility and are non-refundable. Bowery NYC reserves the right, indisputably, to also refund such expenses to the customer.

In the case of defective items, the customer can choose to receive a refund of the amount spent or have a replacement item of equal value. Shipping and return costs will be entirely covered by Bowery NYC.

Substitution Purchases

In the event that a product you have ordered proves to be no longer available, we will promptly send you an email to notify you of the problem.

In this event you can choose whether to request:

• refund of the order (in this case, given the inconvenience, we will refund any shipping costs)
•  substitution of the garment no longer available with one of equal or greater value. If the value of the new garment is higher, we will explain how to proceed with the payment of the difference.